Once an order has been placed, it cannot be canceled or edited in any way. Our online order processing systems are designed to fulfill and ship orders as quickly as possible once they are placed.

Once an order has been placed, it cannot be canceled or edited in any way. Our online order processing systems are designed to fulfill and ship orders as quickly as possible once they are placed.&#xA0;

How do I cancel my order?

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?. Please send all wholesale requests to wholesale@havaianas.com.

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?Please send all wholesale requests to wholesale@havaianas.com.

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?

We do not backorder items. Please visit our website for updated availability.

<h1 id="isPasted">Do you backorder?</h1>We do not backorder items. Please visit our website for updated availability.

Do you backorder?

If your order arrives damaged and you opted in for Route Package Protection, please file a claim here.  If you did not purchase Route Package Protection, please visit our Contact Us page.

If your order arrives damaged and you opted in for Route Package Protection, please file a claim <a href="https://claims.route.com/">here. &#xA0;</a>If you did not purchase Route Package Protection, please visit our <a href="https://www.havaianas.com/pages/contact">Contact Us page</a>.

What do I do if my order arrives damaged?

Havaianas - Nonshoppable

Orders

How do I purchase on Havaianas.com?

Purchasing Havaianas

How do I redeem my points?

Can I return my order if I redeemed rewards points for a discount?

How is my VIP tier determined?

Do rewards expire?

Why didn’t I earn points on my purchase?

How do I redeem my rewards at checkout?

I have an existing rewards account, but it isn't working.

Rewards

How do I make a return?

What is your Warranty Policy?

Can I make an exchange for my Canada order?

What is your return policy?

Returns & Exchanges

How quickly will my order be shipped?

What is Route Package Protection?

I purchased Route Package Protection. Where is My Order?

How Does Route Package Protection Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim with Route Package Protection?

What if My Order with Route Package Protection Never Arrives or is Stolen?

How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection?

My package is lost, stolen or damaged. What should I do?

Shipping

How can I contact you?

How do I inquire about employment opportunities?

Contact

What are the promotion terms and exclusions for the Text Sign Up discount?

What are the promotion terms and exclusions for the Newsletter Sign Up discount?

What are the promotion terms for free standard shipping on orders over $50?

Promotion Terms

What size should I get?

Sizing