How do I make a return?Updated a day ago
Looking to return? No sweat, we’ve got you covered! Your online order can be returned within 30 days of purchase, as long as it is:
Unworn, has no visible signs of wear
Has the original tags attached
That’s it! Easy, right?
*Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment.
*Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.
How to Return
Click on the "return an item" link, then enter your confirmation number and email and click “start a return.”
2. Select the item.
Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit.
3. Check your email.
You will receive an email containing the prepaid shipping label and directions for next steps.
4. Print the shipping label.
Follow the link provided in your email to prepare and print your pre-paid shipping label.
5. Pack the item.
Pack the item(s) you wish to return in your shipping container. Item(s) must be shipped with hang tags and in original form, unworn.
6. Ship the package.
Affix the prepaid shipping label to the outside of your shipping container and drop-off the package at any authorized FedEx shipping center.
Exchanges
Unfortunately, we do not offer traditional exchanges at this time. Exchanges must be processed as a return and a new order must be placed for the exchanged items. To start a return, click here.
US Retail Stores Return Policy
Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.
Product not purchased from havaianas.com/us/en
We can only accept returns for purchases made through havaianas.com/us/en. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.
Still have questions? Email us at [email protected] or call 1-877-959-9650 (Mon -Fri 8am-5pm PST)
Click the button to start your return
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Non-Returnable items
Certain items may not be eligible for return due to final sale, or other reasons. These items will be clearly marked on the product page.