Unworn, has no visible signs of wear. Has the original tags attached. That’s it! Easy, right?. Start a Return. *Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issu

<h5 data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;" id="isPasted"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">Looking to return? No sweat, we&#x2019;ve got you covered! Your online order can be returned within 30 days of purchase, as long as it is:</span></h5><ul data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;"><li><p><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">Unworn, has no visible signs of wear</span></p></li><li><p><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">Has the original tags attached</span></p></li></ul><p data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">That&#x2019;s it! Easy, right?&#xA0;</span></p><p data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><strong><a data-link-label="https://havaianas.com/us/en/order-track/?return=true" data-link-type="external" data-mce-fragment="1" data-mce-href="https://havaianas.com/us/en/order-track/?return=true" data-sanitized-data-link-label="https://havaianas.com/us/en/order-track/?return=true" data-sanitized-data-link-type="external" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-href="https://havaianas.com/us/en/order-track/?return=true" data-sanitized-target="_self" href="https://www.havaianas.com/apps/returns?_gl=1*1y7k8mt*_gcl_aw*R0NMLjE3MjU0NzA0MjcuQ2owS0NRandpdUMyQmhEU0FSSXNBTE9WZkJJOXg5bDk3RU9kNGhLaUZmVlRpRS1nQmNHbmpxXzVyeWR2V2FIZkZUaFk2aTVHRl82RDVCMGFBb19ERUFMd193Y0I.*_gcl_au*NDk0MDQ4NjQ4LjE3MjMwNTY1MzkuMTUyMjk2MjY2Mi4xNzI1NTUzNjI4LjE3MjU1NTM2Mjg.*_ga*MjA5MjE5OTExLjE3MjMwNTY1NDA.*_ga_X9LDB52GPE*MTczMDc0ODg1NS4yODguMS4xNzMwNzQ4ODU3LjU4LjAuMA..">Start a Return</a></strong></p><p data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">*Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment.&#xA0;</span></p><p data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><span data-mce-fragment="1" data-sanitized-data-mce-fragment="1">*Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.</span></p><div data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><section data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><h4 data-mce-fragment="1" data-sanitized-data-mce-fragment="1" id="how-to-return">How to Return</h4></div></section></div><div data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong>1.Choose the order.&#xA0;</strong><br>Click on the &quot;return an item&quot; link, then enter your confirmation number and email and click &#x201C;start a return.&#x201D;&#xA0;<br><br><strong>2. Select the item.&#xA0;<br></strong>Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit.</div></div></div><div data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><br></div></div><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><p data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong data-mce-fragment="1" data-sanitized-data-mce-fragment="1">3. Check your email.</strong></p><p data-mce-fragment="1" data-sanitized-data-mce-fragment="1">You will receive an email containing the prepaid shipping label and directions for next steps.</p></div></div></div></div></div></div></div><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"></div></div></div><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><p data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong data-mce-fragment="1" data-sanitized-data-mce-fragment="1">4. Print the shipping label.</strong></p><p data-mce-fragment="1" data-sanitized-data-mce-fragment="1">Follow the link provided in your email to prepare and print your pre-paid shipping label.</p></div></div></div></div></div></div></div></div></div></div><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"></div></div></div><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><p data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><strong data-mce-fragment="1" data-sanitized-data-mce-fragment="1">5. Pack the item.</strong></p><p data-mce-fragment="1" data-sanitized-data-mce-fragment="1">Pack the item(s) you wish to return in your shipping container. Item(s) must be shipped with hang tags and in original form, unworn.</p></div></div></div></div></div></div></div><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"></div></div></div><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><div data-mce-fragment="1" data-sanitized-data-mce-fragment="1"><p data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;"><strong data-mce-fragment="1" data-sanitized-data-mce-fragment="1">6. Ship the package.</strong></p><p data-mce-fragment="1" data-mce-style="text-align: left;" data-sanitized-data-mce-fragment="1" data-sanitized-data-mce-style="text-align: left;">Affix the prepaid shipping label to the outside of your shipping container and drop-off the package at any authorized FedEx shipping center.</p><p data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;">&#xA0;</p><div data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;"><section><h5 id="exchanges"><strong>Exchanges</strong></h5><p>Unfortunately, we do not offer traditional exchanges at this time. Exchanges must be processed as a return and a new order must be placed for the exchanged items. To start a return, <a data-link-label="https://havaianas.com/us/en/order-track/?return=true" data-link-type="external" data-sanitized-data-link-label="https://havaianas.com/us/en/order-track/?return=true" data-sanitized-data-link-type="external" data-sanitized-target="_self" href="https://havaianas.com/us/en/order-track/?return=true"><u>click here.</u></a> &#xA0;</p></section></div><div data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;"><section><h5 id="us-retail-stores-return-policy">US Retail Stores Return Policy</h5><p>Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.</p><h5 id>&#xA0;</h5></section></div><div data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;"><section><h5 id="product-not-purchased-from-havaianascomusen">Product not purchased from havaianas.com/us/en</h5><p>&#xA0;</p><ul><li><p>We can only accept returns for purchases made through havaianas.com/us/en. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.&#xA0;</p></li><li><p>Still have questions? Email us at info@havaianas.com or call 1-877-959-9650 (Mon -Fri 8am-5pm PST)</p></li></ul></section></div><div data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;"><section><p>&#xA0;</p><p>Click the button to start your return</p></section></div><p data-mce-style="text-align: left;" data-sanitized-data-mce-style="text-align: left;"><a data-link-label="https://havaianas.com/us/en/order-track/?return=true" data-link-type="external" data-sanitized-data-link-label="https://havaianas.com/us/en/order-track/?return=true" data-sanitized-data-link-type="external" data-sanitized-target="_self" href="https://havaianas.com/us/en/order-track/?return=true">Start a Return</a></p></div></div></div></div></div></div></div></div></div></div><p><br></p><h3 id="refund-process"><strong>Refund process</strong></h3><p>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.</p><p><br></p><h3 id="non-returnable-items"><strong>Non-Returnable items</strong></h3><p>Certain items may not be eligible for return due to final sale, or other reasons. These items will be clearly marked on the product page.</p>

How do I make a return?

At Alpargatas USA, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with a Havaianas product you purchased from havaianas.com or one of our authorized sellers, you may request a refund or replacement pr

<p>At Alpargatas USA, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with a Havaianas product you purchased from&#xA0;<a href="http://havaianas.com/us/en" id="isPasted" rel="noopener nofollow noreferrer" target="_blank">havaianas.com</a> or one of our authorized sellers, you may request a refund or replacement product up to 60 days from the purchase date. The Guarantee does not apply to Havaianas-branded eyewear. Please note that because we are unable to control the quality of our products sold by unauthorized sellers unless otherwise prohibited by law, the Havaianas 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser and is limited to the United States.<br><br><strong>&#xFEFF;How To Claim The Guarantee?<br></strong><br>To submit a Guarantee request, please call one of our experts at 1-877-959-9650 or contact us through our Customer Service email at info@havaianas.com and have information available regarding where and when you purchased your product, as well as a receipt and pictures of your product. &#xA0;<br><br>You must submit your Guarantee request within 60 days of the date of purchase. Please note that in some instances, you may be required to send the product back to us and, if requested to do so, you may be responsible for costs incurred in mailing the item to us. Please do not mail us any products without prior authorization.<br><br><strong>&#xFEFF;Guarantee Guidelines<br></strong><br>We reserve the right to verify information, require a receipt, and to deny Guarantee requests in our discretion in cases of suspected fraud or if customer has abused the Havaianas 60-Day Satisfaction Guarantee.<br><br>Our authorized seller on&#xA0;<a href="http://Amazon.com" rel="noopener nofollow noreferrer" target="_blank">Amazon.com</a> and other select online marketplaces is the Betacom LLC storefront. We do not have any authorized sellers on eBay. If you have any questions regarding whether a seller is an authorized Havaianas seller or how to buy from our authorized sellers, please contact us at 1-877-959-9650 or by email at info@havaianas.com.&#xA0;<br><br><strong>Source:&#xA0;</strong><a href="https://production-shopify.havaianas.com/pages/satisfaction-guarantee" id="isPasted">https://havaianas.com/pages/satisfaction-guarantee</a></p>

What is your Warranty Policy?

At this time, we do not offer exchanges for Canada orders.

<p>At this time, we do not offer exchanges for Canada orders.&#xA0;</p>

Can I make an exchange for my Canada order?

Your online order can be returned within 30 days of purchase, as long as it is:. *Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) ret

<p id="isPasted"><strong data-mce-fragment="1">Your online order can be returned within 30 days of purchase, as long as it is:</strong></p><ul data-mce-fragment="1"><li data-mce-fragment="1"><span data-mce-fragment="1">unworn, has no visible signs of wear</span></li><li data-mce-fragment="1"><span data-mce-fragment="1">has the original tags attached</span></li></ul><p><br data-mce-fragment="1"><span data-mce-fragment="1">*Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment.&#xA0;</span></p><p data-mce-fragment="1"><span data-mce-fragment="1">*Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.</span></p><p data-mce-fragment="1"><span data-mce-fragment="1"><strong>Final Sale Policy</strong></span></p><p data-mce-fragment="1"><span data-mce-fragment="1">Items that are final sale are not eligible for returns and are non-returnable.</span></p><div data-mce-fragment="1" id="isPasted"><strong data-mce-fragment="1">US Retail Stores Return Policy</strong></div><div data-mce-fragment="1">Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.</div><div data-mce-fragment="1"><br></div><div data-mce-fragment="1"><strong>Canada returns</strong></div><div data-mce-fragment="1">Unfortunately, all collaborations are non-refundable for Canada orders at this time.</div><div data-mce-fragment="1"><br></div><div data-mce-fragment="1"><br></div><div data-mce-fragment="1"><section data-mce-fragment="1"><div data-mce-fragment="1"><strong data-mce-fragment="1">Product not purchased from havaianas.com</strong></div><div data-mce-fragment="1">We can only accept returns for purchases made through havaianas.com. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.</div><div data-mce-fragment="1"><br></div><p id="isPasted"><strong>Return abuse</strong></p><p><span data-olk-copy-source="MessageBody">If a customer has previously abused the return policy, Havaianas reserves the right to consider all orders final sale.</span></p><div data-mce-fragment="1"><br></div><div data-mce-fragment="1">Still have questions? Email us at info@havaianas.com.</div></section></div>

What is your return policy?

Havaianas - Nonshoppable

Returns & Exchanges

How do I purchase on Havaianas.com?

Purchasing Havaianas

How do I redeem my points?

Can I return my order if I redeemed rewards points for a discount?

How is my VIP tier determined?

Do rewards expire?

Why didn’t I earn points on my purchase?

How do I redeem my rewards at checkout?

I have an existing rewards account, but it isn't working.

Rewards

How do I cancel my order?

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?

Do you backorder?

What do I do if my order arrives damaged?

Orders

How quickly will my order be shipped?

What is Route Package Protection?

I purchased Route Package Protection. Where is My Order?

How Does Route Package Protection Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim with Route Package Protection?

What if My Order with Route Package Protection Never Arrives or is Stolen?

How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection?

My package is lost, stolen or damaged. What should I do?

Shipping

How can I contact you?

How do I inquire about employment opportunities?

Contact

What are the promotion terms and exclusions for the Text Sign Up discount?

What are the promotion terms and exclusions for the Newsletter Sign Up discount?

What are the promotion terms for free standard shipping on orders over $50?

Promotion Terms

What size should I get?

Sizing