What is your return policy?Updated a day ago
Your online order can be returned within 30 days of purchase, as long as it is:
- unworn, has no visible signs of wear
- has the original tags attached
*Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment.
*Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.
Final Sale Policy
Items that are final sale are not eligible for returns and are non-returnable.
US Retail Stores Return Policy
Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.
Canada returns
Unfortunately, all collaborations are non-refundable for Canada orders at this time.
Product not purchased from havaianas.com
We can only accept returns for purchases made through havaianas.com. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.
Return abuse
If a customer has previously abused the return policy, Havaianas reserves the right to consider all orders final sale.
Still have questions? Email us at [email protected].