Shipping
How quickly will my order be shipped?
How quickly will my order be shipped?. It takes 2 to 4 business days to process an order. Shipping times depend on the destination of the order as well as the shipping type and carrier.
What is Route Package Protection?
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partne
I purchased Route Package Protection. Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimate
How Does Route Package Protection Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. In both cases, the Route Premium cost will not be refunded. Reorders: Route will reorder the items, depending on i
When Should I File a Claim with Route Package Protection?
Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. All of Route’s policies are listed here
What if My Order with Route Package Protection Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. If your order has not arrived, please file a claim with Route here. What if My Order Arrives Damaged?Route covers damage as
How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store
My package is lost, stolen or damaged. What should I do?
If you did not purchase Route Shipping Protection, please reach out to the carrier for next steps on lost, stolen, or damaged packages. Havaianas does not replace or reimburse in these case. If you purchased Route Shipping Protection at checkout and